Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@kinnha.com. If your return request is approved, we will provide a return shipping label (if applicable) along with detailed instructions on how and where to send your item. Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it. If the return is due to our error, we will cover the cost of return shipping.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care products (e.g., beauty items)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you have questions about whether a specific item is eligible for return, please contact us.
Return Shipping Costs
Our Error: If the return is due to an incorrect or defective item, we will cover the return shipping cost.
Other Returns: For all other returns, the customer is responsible for return shipping.
Exchanges
The fastest way to get a replacement item is to initiate a return for the item you currently have. Once the return is accepted, you may place a separate order for the new item.
Refunds
We will notify you once we receive and inspect your returned item, and let you know whether your refund request has been approved.
If approved, the refund will be processed back to your original payment method via Stripe’s secure system. Refunds are usually processed within 3–5 business days of approval, but please note it may take additional time for your bank or credit card company to post the refund to your account.
International Orders
For customers outside the United States, return shipping costs, processing times, and refund timelines may vary depending on your location. Please contact us for specific instructions.
Contact Us
For questions about returns or refunds, contact us at:
Email: support@kinnha.com
